Booking Policy​

​

• Check the latest FCDO advice for Greece www.gov.uk/foreign-travel-advice closer to your holiday.

• If you are unable to travel due to the advice on the above website then a full refund of your deposit or voucher for booking a later date will be offered, if before 2 weeks of your departure. If within 2 weeks of your departure then a credit voucher to be used at a later date will be offered.

• If you are unable to travel because you decide to cancel your holiday due to a non Covid-19 then the normal cancellation policy will apply.

 

Accommodation Measures

​

• All health measures that have been announced by EODY are kept.

• The staff have been trained to adhere to the new health measures.

• We inform you that the company does not bear any civil liability against any person directly or indirectly related to Coronavirus COVID-19 as long as it complies with the health measures.

• All keys are disinfected after the previous guests.

• The company has medical equipment for the occurrence of suspicious cases, such as gloves and disposable masks, thermometer, antiseptic and cleaning wipes.

• All dishes and glassware will be sanitized pre-arrival.

• Cleaning staff will wear PPE equipment (disposable gloves, face masks and aprons) and wear closed shoes when cleaning the villa.

• Use of either a combined detergent disinfectant solution at a dilution of 1,000 parts per million available chlorine or a household detergent followed by disinfection (1000 av.cl) in the property for cleaning.

• A full ventilation of the property is applied between tenancies.

• For the purpose of public health protection activities, the accommodation management keeps a record of staff members and all persons residing in the accommodation (name, nationality, date of arrival and departure, contact details (address, telephone and email) so as to make it possible to communicate with close contacts in the event of a COVID-19 case, which may be identified afterwards. (Please refer to separate section at the back of the contract).

• Attention is paid to the GDPR regulations and all visitors are informed that a file is kept for reasons of public health protection.

 

Villa Rooms

​

• Increased cleanliness and disinfection with emphasis on surfaces with frequent contact (switches, remote controls, door handles etc.)

• Prohibition of entering the rooms to non-residents (except for cleaning staff)

• During the stay of the guests, the cleaning staff use special uniforms for as long as they are in the accommodation.

• Sheets and towels are washed in a laundry room and delivered to those staying in the accommodation sealed in cellophane so that they can make their own bed.

• Antiseptic solution is placed throughout the villa for dry hand disinfection.

• Cleaning the villa and rooms during the guests stay will be done less frequently and at the request of the guests. Fresh towels and linen will be delivered in the sealed bags during the midweek clean or left outside the main front door if no midweek clean is requested.

• If a midweek clean is requested, guests must vacate the villa and not be present while the cleaning staff are inside.

 

Suspected Covid-19 Case Management

​

If a visitor shows symptoms compatible with COVID-19 infection, the following applies;

​

• A doctor is called to evaluate the incident

• If the patient has an urgent need for hospitalisation, presents a serious clinical picture, they are referred to the relevant health unit, as a suspected case of COVID-19. If it is not possible to manage a COVID-19 case from the health infrastructure of the area, there must be a provision for transporting the patient (EKAB, floating ambulance, air transport) to the nearest health unit which can manage it.

• If the patient has a mild clinical picture, a sample for laboratory confirmation of COVID-19 is obtained from the physician.

• If the incident is assessed as a possible COVID-19 by the examining physician, the health officer of the company will communicate IMMEDIATELY with EODY at 210 5212054 or the special four-digit number 1135 (24 hours a day) in order to report the case and ask for instructions on how to deal with it.

• A patient with a mild clinical picture remains in his/her room until the results of the laboratory test are announced.

• During the above waiting period, the entry of staff into the patient’s room is avoided if there is no significant reason. If necessary, a staff member of the accommodation is advised to deal exclusively with the possible case.

• The doctor and the staff of the accommodation who will enter the room of the suspected or later confirmed case must use high-protection personal protective equipment (MAP) mask, goggles, disposable and waterproof robes. The same applies to the staff cleaning the COVID-19 patient room.

• If he/she is confirmed as a case of COVID-19, he/she will be transferred to the special quarantine hotel and later to a health facility that will accommodate patients with COVID-19 if they need treatment. If he/she is not confirmed as a case of COVID-19 he/she is treated at the accommodation with the infrastructure of the treating physician.

• The patient is transported with a simple surgical mask and private means of transport.

• If there is a companion of the patient who wishes to stay close to him/her to take care of him/her (e.g. Spouse) he/she should be given a simple surgical mask and should be advised to wash his/her her hands every time he/she comes into contact with the secretions of the patient(e.g. saliva) and definitely before the attendant touches his/her face or eats or drinks.

• The contact details of the patient’s relative should always be recorded in case of required consent if the patient cannot communicate.

• Used protective equipment (simple disposable mask and gloves should be discarded in a bucket and never used again.

• Hands should be washed thoroughly with soap and water after the disposing of the protective equipment. It is emphasised that the use of gloves does not replace hand washing which is a very important means of prevention.